Privacy Policy

At Recovera.live, the confidentiality and security of client information are central to how we operate. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you hold regarding that information.

Our Commitment to Privacy

Recovera.live operates under strict confidentiality and applies international data-protection standards across the regions in which it does business, including Switzerland, the United Kingdom, the United Arab Emirates, and the European Union. We process personal data in accordance with the GDPR (where applicable), the UK Data Protection Act 2018, and the UAE Personal Data Protection Law (PDPL).

Information We Collect

We collect only the information necessary to deliver our services and to meet our regulatory obligations. This may include:

• Identification details such as name, email address, phone number, and country of residence.
• Transactional or wallet information that is directly relevant to your case.
• Correspondence and case-related documentation shared during the engagement.
• Technical information such as browser type, IP address, and access times for site security and functionality.

We do not collect personal data unrelated to our services, and we do not sell or rent client information to third parties under any circumstances.

How We Use Your Information

Your information is used solely for legitimate operational, legal, and compliance purposes, including:

• Conducting identity verification and initial case assessments.
• Managing communications and providing case progress updates.
• Coordinating with banks, exchanges, regulators, and qualified legal counsel where appropriate.
• Meeting obligations under anti-money-laundering (AML), counter-terrorism financing (CTF), and fraud-prevention frameworks.
• Improving the quality and integrity of our services.

All processing follows the principles of fairness, transparency, lawful purpose, and data minimisation.

Data Security

Recovera.live applies layered security measures designed to protect client data from unauthorized access, disclosure, alteration, or misuse:

• Communications and data transfers are encrypted in transit.
• Access to client files is restricted to authorized personnel under written confidentiality obligations.
• Storage systems are monitored and reviewed for compliance with recognized data-protection standards.

Disclosure of Information

We do not disclose client information except where required to fulfill our contractual obligations or where mandated by applicable law. Where disclosure is necessary, it may occur with:

• Regulated financial institutions assisting with chargeback or recall procedures.
• Qualified legal counsel supporting cross-border case work.
• Law-enforcement or regulatory authorities when required by applicable legislation.

Every third party engaged by Recovera.live is bound by equivalent confidentiality and data-protection obligations.

Data Retention

We retain client information only for as long as is necessary to complete the engagement and to satisfy applicable legal and regulatory record-keeping requirements. Once the retention period expires, data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing once the case is closed.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data-protection authority.

International Data Transfers

As a firm with offices in multiple jurisdictions, Recovera.live may transfer data securely between its regional locations. All transfers are carried out in line with applicable data-protection frameworks, ensuring that personal information remains protected regardless of where it is processed.

Cookies and Site Analytics

Our website uses essential cookies to ensure proper functionality and may use limited analytics tools to understand how visitors use the site. You can control cookies through your browser settings at any time.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect regulatory changes, technical improvements, or changes to our practices. The latest version will always be available on this page, with the revision date indicated at the top.

Contact

For privacy-related questions or requests, please contact us at info@recovera.live, or by post at our registered office:
Recovera.live — Quai de l'Ile 13, Office 502, 1204 Geneva, Switzerland.